Backups

FIB provides a backup service for the data that users have stored on our servers.

How to use

Periodic backups are made from the FIB servers. Backed up data are the files that are in your user space on any of the servers, also your emails and Windows profiles.

Backups are made at the end of the day, therefore you will not be able to recover a file that has been created and deleted on the same day.

If you have lost a file accidentally and you would like to have it restored, please post a ticket at https://peticions.utgcntic.upc.edu/tiquetspeticions/control/main?idEmpresa=103958 giving:

• Your username.
• The name of the server: for example, if it was a Unix server, please give its name, or if it was a mail server or in the classroom environments, Windows or Linux.
• Name of the file and the directory it was in.
• Creation date and the day from which you wish to recover the file.

The recovery is not realized immediately because it is a manual process, so it may take 24-48 hours on weekdays.

FAQ's

I restarted a classroom PC and the file I had cannot be found anywhere, what happened?

The only files that are saved when you restart a classroom PC are those that are stored in your user space. They are also the only files that are backed up. For example, if you save files to the Windows desktop may cause the profile to corrupt and therefore inaccessible files can remain. The same goes for /home Linux.  Remember that we only maks backup of directory /data (Linux) and the F: drive (Windows).