Information Systems Concepts

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Credits
6
Types
Specialization complementary (Software Engineering)
Requirements
  • Prerequisite: BD
  • Prerequisite: EEE
  • This subject can not be enroled if you passed: SIO
Department
ESSI
.

Teachers

Person in charge

  • Joan Antoni Pastor Collado ( )

Weekly hours

Theory
0.9
Problems
2
Laboratory
0
Guided learning
0.13
Autonomous learning
7

Competences

Technical Competences

Common technical competencies

  • CT3 - To demonstrate knowledge and comprehension of the organizational, economic and legal context where her work is developed (proper knowledge about the company concept, the institutional and legal framework of the company and its organization and management)
    • CT3.2 - To know and describe the main processes of the functional areas of a company and the existent links between them, which make possible the coordination and integration in a group.
    • CT3.5 - To identify the use possibilities and benefits which can be derived from an application in the different business software typologies and existent ICT services.

Technical Competences of each Specialization

Information systems specialization

  • CSI2 - To integrate solutions of Information and Communication Technologies, and business processes to satisfy the information needs of the organizations, allowing them to achieve their objectives effectively.
    • CSI2.2 - To conceive, deploy, organize and manage computer systems and services, in business or institutional contexts, to improve the business processes; to take responsibility and lead the start-up and the continuous improvement; to evaluate its economic and social impact.
    • CSI2.5 - To demostrate knowledge and capacity to apply business information systems (ERP, CRM, SCM, etc.).
    • CSI2.6 - To demonstrate knowledge and capacity to apply decision support and business intelligence systems.
  • CSI4 - To participate actively in the specification, design, implementation and maintenance of the information and communication systems.
  • CSI1 - To demonstrate comprehension and apply the principles and practices of the organization, in a way that they could link the technical and management communities of an organization, and participate actively in the user training.

Software engineering specialization

  • CES1 - To develop, maintain and evaluate software services and systems which satisfy all user requirements, which behave reliably and efficiently, with a reasonable development and maintenance and which satisfy the rules for quality applying the theories, principles, methods and practices of Software Engineering.
    • CES1.1 - To develop, maintain and evaluate complex and/or critical software systems and services.
    • CES1.9 - To demonstrate the comprehension in management and government of software systems.
  • CES2 - To value the client needs and specify the software requirements to satisfy these needs, reconciling conflictive objectives through searching acceptable compromises, taking into account the limitations related to the cost, time, already developed systems and organizations.
    • CES2.2 - To design adequate solutions in one or more application domains, using software engineering methods which integrate ethical, social, legal and economical aspects.
  • CES3 - To identify and analyse problems; design, develop, implement, verify and document software solutions having an adequate knowledge about the current theories, models and techniques.
    • CES3.2 - To design and manage a data warehouse.

Information technology specialization

  • CTI1 - To define, plan and manage the installation of the ICT infrastructure of the organization.
    • CTI1.1 - To demonstrate understanding the environment of an organization and its needs in the field of the information and communication technologies.

Transversal Competences

Effective oral and written communication

  • G4 - To communicate with other people knowledge, procedures, results and ideas orally and in a written way. To participate in discussions about topics related to the activity of a technical informatics engineer.
    • G4.2 - To use strategies to prepare and perform oral presentations and write texts and documents with a coherent content, adequate structure and style and a good orthographic and grammatical level. To perform an oral presentation in front of a limited audience. To choose properly the contents, style, timing and format of the presentation. To be capable of communicating effectively with the user in a non-technical language, and understand its needs.

Objectives

  1. Understand the role played by professional information systems in organizations
    Related competences: CES1.1, CES2.2, CSI1, CSI2.2, CT3.2, CT3.5,
    Subcompetences:
    • To familiarize the student with the concepts of system, information system, computer information system, and service. Waking up in the student's need to strategically align their actions and projects with the objectives of the organization in which they develop. Encourage students to learn the language of business in order to better understand the needs of process control. Building a service orientation by professional information systems. Understand the value chain and competitive forces understand the importance of the credibility of information systems professionals.
  2. Understand and explain the processes running in the departments of information systems
    Related competences: CES1.1, CES2.2, CES1.9, CSI1, CSI2.2, CTI1.1, CT3.2, CT3.5,
    Subcompetences:
    • Knowing the different methodologies and best practices used by government departments and management information systems. Learn to differentiate between the most common (ITIL, COBIT, ISO2000, etc. ..) understand the need and operation of a service catalog. Knowing how to control outsourcing.
  3. Learn the basic processes of organizations and how to give service from the department of information systems.
    Related competences: CES1.1, CES2.2, CSI1, CSI2.2, CSI2.5, CTI1.1, CT3.2, CT3.5,
    Subcompetences:
    • Understanding the value chain internally. Understand the concept of ERP and its difficulties in implementing this type of project. Being able to use the basics of process reengineering in order to provide solutions to business. Understand the importance of change management and user expectations
  4. Knowing how to implement and manage decision-making & strategy of our organization
    Related competences: CSI2.6, CES1.1, CES3.2, CSI1, CSI2.2, CSI2.5, CTI1.1, CT3.2, CT3.5,
    Subcompetences:
    • Knowing how to manage the strategy and how decisions are made. Learn how to design dashboards and business intelligence solutions. Understand strategic management systems and quality.
  5. Understanding how important are the non-technical skills for professionals in information systems
    Related competences: G4.3, G4.2,
    Subcompetences:
    • Knowing how to express themselves and communicate, understand the importance of a good presentation, gain experience making public presentations, writing informative articles to know, how to create a team and work with people.

Contents

  1. Systems, Information Systems and Other Animal( traducció:)Systems, information systems and internal value chain
    Systems, Information systems types and definition of the theory of internal value chain of organizations.
  2. The role of the Information Systems Professional
    We emphasize the role that the software engineer must develop within the department of information systems and within their own organization. Talk about the equation of the credibility of the IT Professional and the CIO's role.
  3. Organization and services of Information Systems Departments
    We will see that the department should provide information systems in organizations. Discuss the Services Catalog, SLAs, Outsourcing. We will make an introduction to IT governance using ITIL, COBIT, and others.
  4. Enterprise Resource Planning (ERP)
    Discuss the historical evolution to ERP, the ERP concept, how are the ERP's projects, ERP selection criteria , etc. ..
  5. Innovation and Re-engineering
    Discuss the concept of task and process of re-engineering processes (BPR), the radical and radical innovation and organizational learning.
  6. The external value chain
    Discuss the concept of external value chain. We emphasize the importance of competitive forces and the need to control the market and relationships with competitiveness. Talk about Customer Relationship Management (CRM) and Supply Relationship Management (SRM)
  7. Business Intelligence
    Deals with the concept of Business Intelligence (BI) and the elements of a comprehensive BI solution: Datawarehouse, ETL tools, ER models and multidimensional, query, reporting, dashboards, data mining, etc. ...
  8. Performance management systems and strategic management systems.
    We discuss about budget & forecasting, about the performance management tools, and also we discuss about strategic management systems such as Balanced Scorecard and EFQM.
  9. The virtual value chain
    Discuss the importance of the virtual value chain, generation of the array of value and as the information becomes a product itself
  10. Speeches and articles
    Student's speeches and articles related to the subject. (Detailed thematic content variable each year)

Activities

Activity Evaluation act


Introduction

During this session will be an introduction and overall course goals will be scored between teacher and student groups
Objectives: 1 5
Contents:
Theory
1h
Problems
0h
Laboratory
0h
Guided learning
0h
Autonomous learning
0h

Vision of the role of information systems and internal management of the department

Students will explain an oral presentation and do further discussion on the role of information systems and internal management of the IT department using a set of articles.
Objectives: 1 2 5
Contents:
Theory
2h
Problems
4h
Laboratory
0h
Guided learning
0h
Autonomous learning
8h

Information Systems for the internal value chain

Students will do an oral presentation and further discussion on the internal value chain using a set of articles.
Objectives: 1 3 5
Contents:
Theory
2h
Problems
5h
Laboratory
0h
Guided learning
0h
Autonomous learning
10h

Information Systems for the external value chain

Students will do a presentation and discussion on the external value chain and relatives information systems using a set of articles.
Objectives: 1 3 5
Contents:
Theory
3h
Problems
5h
Laboratory
0h
Guided learning
0h
Autonomous learning
10h

Information Systems for Decision Making

Students will make a presentation and discussion of decision making in organizations and the appropriate SI tactical monitoring processes using a set of news articles.
Objectives: 1 4 5
Contents:
Theory
3h
Problems
5h
Laboratory
0h
Guided learning
0h
Autonomous learning
10h

Strategic Information Systems

Students will make a presentation and discussion of decision making within organizations and the appropriate SI strategic monitoring processes using a set of articles.
Objectives: 1 4 5
Contents:
Theory
2h
Problems
2h
Laboratory
0h
Guided learning
0h
Autonomous learning
8h

The virtual value chain and value matrix

Students will make a presentation and discussion on the importance of the matrix of value in today's economy using a set of articles.
Objectives: 1 3 5
Contents:
Theory
0h
Problems
3h
Laboratory
0h
Guided learning
0h
Autonomous learning
5h

Conferences

Students will make a presentation as if in a scientific conference and also write an divulgative article
Objectives: 1 2 3 4 5
Contents:
Theory
0h
Problems
6h
Laboratory
0h
Guided learning
0h
Autonomous learning
24h

Final Exam

Final Exam
Objectives: 1 2 3 4 5
Week: 15 (Outside class hours)
Type: final exam
Theory
0h
Problems
0h
Laboratory
0h
Guided learning
2h
Autonomous learning
30h

Teaching methodology

The course comprises theory classes, classes of problems, and lectures.

Theory:

The theory classes comprise the teacher's explanations and constitute the main part of the course. In addition to presenting the theory, the teacher will also suggest articles and practical cases for in-depth study and which will be related to the course themes.

Exercises:

These are based on students presenting articles or cases to the class and that are linked to the theme under discussion. These expositions may be given on an individual or on a group basis. A group of between 2 and 4 students will present a previously-prepared theme at each session. The presentations will then be debated by students in order to delve more deeply into the theme. The teacher will guide and moderate the debate. Students are expected to participate actively in the debate and adopt a critical and constructive role during the discussion.

Another way of obtaining points is to carry out individual or group work on the articles. The work covers those articles/readings/cases which are not dealt with in class.

Presentations:

Presentation sessions will be held at the end of the course. In these, groups of students will choose and set forth a theme relating to the course material but which was not dealt with in class. The presentations will be given in lecture format. The presentation sessions effectively constitute a kind of congress at which students are both speakers and audience. The presentations must be accompanied by a written article of the kind one would expect to see in a specialised journal.

Evaluation methodology

Note 10
1) Articles & Case Studies (3 points)
2 points for the content of the presentations and papers
1 point corresponding to G4 competition

2) Final Paper (3 points)
2 points for the content of the presentations and paper
1 point corresponding to G4 skill

3) Participation in class (1 point)

4) Final Exam (3 points)

Bibliography

Basic:

  • Transparències fetes servir durant la teoria (format PPT o PDF) - Fernández González, Jorge,
  • Recopilatori d'articles divulgatius i d'actualitat sobre els que treballarem: diverses revistes/blogs/twitters (format PDF) - Varis,
  • Recopilatori de casos per treballar - Varis,
  • Management information systems: text and cases - Jawadekar, W.S, McGraw-Hill, 2011. ISBN: 9780070146624
    http://cataleg.upc.edu/record=b1423638~S1*cat
  • Management information systems - O'Brien, J.A.; Marakas, G.M, McGraw-Hill/Irwin, 2011. ISBN: 9780071221092
    http://cataleg.upc.edu/record=b1423639~S1*cat

Previous capacities

B1 level of English to read some articles that we will use