19th of September, from 9:00 a.m. to 5:00 p.m. Open and free course about Business Process Management.
Business Process Management (BPM) is an integrated body of principles, methods and tools for the discovery, analysis, implementation, execution and ultimately improvement of business operations. The demand for BPM is driven by demands for increased operational excellence and cost-effective compliance practices. BPM forms a widely recognized foundation for IT projects and is a key issue in discussions related to outsourcing and mergers. This one day course introduces the core principles and practices of BPM, with a focus on how to derive value from a BPM program within an organization. The course provides an overview of the state-of-the-art methods for BPM, and considers how to select and adopt a customized BPM approach that is aligned with the strategic objectives of the organization.
Date: 19th of September
Time: from 9:00 a.m to 5:00 p.m.
Venue: Sala d'Actes FIB (Building B6, Campus Nord UPC)
Cost: There is no registration fee.
9:00 – 10:30 Module I: Organisation and Introduction
Positioning of Business Process Management (BPM)
BPM value proposition
Related disciplines (Lean, Six Sigma, BPR, TQM…)
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module II: Overview of the BPM lifecycle
Process identification and discovery
Process analysis and improvement
Process implementation and monitoring
12:30 – 13:30 Lunch
13:30 – 15:00 Module II: BPM critical success factors
Measuring BPM maturity
Strategic alignment and governance
Methods and tools
People and culture
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 BPM case studies
Process automation in the banking sector
Process mining in the insurance sector