Workshop “Value-driven Business Process Management”

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19th of September, from 9:00 a.m. to 5:00 p.m. Open and free course about Business Process Management.


Business Process Management (BPM) is an integrated body of principles, methods and tools for the discovery, analysis, implementation, execution and ultimately improvement of business operations. The demand for BPM is driven by demands for increased operational excellence and cost-effective compliance practices. BPM forms a widely recognized foundation for IT projects and is a key issue in discussions related to outsourcing and mergers. This one day course introduces the core principles and practices of BPM, with a focus on how to derive value from a BPM program within an organization. The course provides an overview of the state-of-the-art methods for BPM, and considers how to select and adopt a customized BPM approach that is aligned with the strategic objectives of the organization.

Speaker: Professor Marcello La Rosa (Queensland University of Technology)

Date: 19th of September
Time: from 9:00 a.m to 5:00 p.m.
Venue: Sala d'Actes FIB (Building B6, Campus Nord UPC)

Cost: There is no registration fee.


9:00 – 10:30 Module I: Organisation and Introduction

     Business processes
     Positioning of Business Process Management (BPM)
     BPM value proposition
     Related disciplines (Lean, Six Sigma, BPR, TQM…)

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module II: Overview of the BPM lifecycle

     Process identification and discovery
     Process analysis and improvement
     Process implementation and monitoring

12:30 – 13:30 Lunch

13:30 – 15:00 Module II: BPM critical success factors

     Measuring BPM maturity
     Strategic alignment and governance
     Methods and tools
     People and culture

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 BPM case studies

     Process automation in the banking sector
     Process mining in the insurance sector