The course will be based on the description of the EFQM Excellence Model. It will examine issues such as policy and strategy of the organization, leadership, personnel management, management of resources, processes, customer and organization staff satisfaction, and social impact analysis results.
Person in charge
Josep Casanovas Garcia (
Pau Fonseca Casas (
Joan Garcia Subirana (
Technical Competences of each Specialization
Direcció i gestió
CDG2 - Capacity for strategic planning, development, direction, coordination, and technical and economic management in the areas of Informatics Engineering related to: systems, applications, services, networks, infrastructure or computer facilities and software development centers or factories, respecting the implementation of quality and environmental criteria in multidisciplinary working environments .
CTE3 - Capability to secure, manage, audit and certify the quality of developments, processes, systems, services, applications and software products.
CTE4 - Capability to design, develop, manage and evaluate mechanisms of certification and safety guarantee in the management and access to information in a local or distributed processing.
Generic Technical Competences
CG5 - Capacity for the development, strategic planning, leadership, coordination and technical and financial management of projects in all areas of Informatics Engineering, keeping up with quality and environmental criteria.
CG9 - Capacity to understand and apply ethical responsibility, law and professional deontology of the activity of the Informatics Engineering profession.
Entrepreneurship and innovation
CTR1 - Capacity for knowing and understanding a business organization and the science that rules its activity, capability to understand the labour rules and the relationships between planning, industrial and commercial strategies, quality and profit. Capacity for developping creativity, entrepreneurship and innovation trend.
Sustainability and social compromise
CTR2 - Capability to know and understand the complexity of the typical economic and social phenomena of the welfare society. Capacity for being able to analyze and assess the social and environmental impact.
Understanding the EFQM model and be able to use it in a specific business environment.
Understanding the relationship of the EFQM model with the sustainability in a specific business area.
The EFQM model
Introduction of the EFQM model.
Explanation of the basic concepts of sustainability and its relationship with the EFQM model.