The EFQM Excellence Model and Management of Quality

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Credits
1.5
Types
Elective
Requirements
This subject has not requirements

Department
EIO
The course will be based on the description of the EFQM Excellence Model. It will examine issues such as policy and strategy of the organization, leadership, personnel management, management of resources, processes, customer and organization staff satisfaction, and social impact analysis results.

Teachers

Person in charge

  • Josep Casanovas Garcia ( )
  • Pau Fonseca Casas ( )

Others

  • Joan Garcia Subirana ( )

Weekly hours

Theory
2
Problems
0
Laboratory
1.8
Guided learning
0
Autonomous learning
6

Competences

Technical Competences of each Specialization

Direcció i gestió

  • CDG2 - Capacity for strategic planning, development, direction, coordination, and technical and economic management in the areas of Informatics Engineering related to: systems, applications, services, networks, infrastructure or computer facilities and software development centers or factories, respecting the implementation of quality and environmental criteria in multidisciplinary working environments .

Especifics

  • CTE3 - Capability to secure, manage, audit and certify the quality of developments, processes, systems, services, applications and software products.
  • CTE4 - Capability to design, develop, manage and evaluate mechanisms of certification and safety guarantee in the management and access to information in a local or distributed processing.

Generic Technical Competences

Generic

  • CG5 - Capacity for the development, strategic planning, leadership, coordination and technical and financial management of projects in all areas of Informatics Engineering, keeping up with quality and environmental criteria.
  • CG9 - Capacity to understand and apply ethical responsibility, law and professional deontology of the activity of the Informatics Engineering profession.

Transversal Competences

Entrepreneurship and innovation

  • CTR1 - Capacity for knowing and understanding a business organization and the science that rules its activity, capability to understand the labour rules and the relationships between planning, industrial and commercial strategies, quality and profit. Capacity for developping creativity, entrepreneurship and innovation trend.

Sustainability and social compromise

  • CTR2 - Capability to know and understand the complexity of the typical economic and social phenomena of the welfare society. Capacity for being able to analyze and assess the social and environmental impact.

Objectives

  1. Understanding the EFQM model and be able to use it in a specific business environment.
    Related competences: CDG2, CTE3, CTE4, CG5, CTR1, CG9,
  2. Understanding the relationship of the EFQM model with the sustainability in a specific business area.
    Related competences: CTR2,

Contents

  1. The EFQM model
    Introduction of the EFQM model.
  2. Sustainability
    Explanation of the basic concepts of sustainability and its relationship with the EFQM model.

Activities

Explanation of the EFQM model

Theory
6
Problems
0
Laboratory
6.3
Guided learning
0
Autonomous learning
0
Objectives: 1
Contents:

Sustainability

Theory
1
Problems
0
Laboratory
0
Guided learning
0
Autonomous learning
0
Objectives: 2
Contents:

Coursework

Theory
0
Problems
0
Laboratory
0
Guided learning
0
Autonomous learning
21
Objectives: 1 2
Contents:

Teaching methodology

The course is practical and encourage the delivery of coursework by the students during the course.

Evaluation methodology

Delivery of a work after the course.

Bibliografy

Basic:

  • EFQM Introducción a la Excelencia - Fundación Europea para la Gestión de Calidad, , . ISBN: ISBN 90-5236-076-6
    http://www.efqm.org

Web links

  • As a European Foundation, we inspire organisations to achieve sustainable excellence by engaging leaders to learn, share and innovate using the EFQM Excellence Model. http://www.efqm.org/

Previous capacities

Follow the course requires no prior specific capacities, the course is self contained.