EFQM and Quality Management

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Credits
1.5
Types
Elective
Requirements
This subject has not requirements, but it has got previous capacities
Department
EIO
The course will be based on the description of the EFQM Excellence Model. It will examine issues such as policy and strategy of the organization, leadership, personnel management, management of resources, processes, customer and organization staff satisfaction, and social impact analysis results.

Teachers

Person in charge

  • Josep Casanovas Garcia ( )
  • Pau Fonseca Casas ( )

Others

  • Joan Garcia Subirana ( )

Weekly hours

Theory
2
Problems
0
Laboratory
1.8
Guided learning
0
Autonomous learning
6

Competences

Technical Competences of each Specialization

Direcció i gestió

  • CDG2 - Capacity for strategic planning, development, direction, coordination, and technical and economic management in the areas of Informatics Engineering related to: systems, applications, services, networks, infrastructure or computer facilities and software development centers or factories, respecting the implementation of quality and environmental criteria in multidisciplinary working environments .

Especifics

  • CTE3 - Capability to secure, manage, audit and certify the quality of developments, processes, systems, services, applications and software products.
  • CTE4 - Capability to design, develop, manage and evaluate mechanisms of certification and safety guarantee in the management and access to information in a local or distributed processing.

Generic Technical Competences

Generic

  • CG5 - Capacity for the development, strategic planning, leadership, coordination and technical and financial management of projects in all areas of Informatics Engineering, keeping up with quality and environmental criteria.
  • CG9 - Capacity to understand and apply ethical responsibility, law and professional deontology of the activity of the Informatics Engineering profession.

Transversal Competences

Entrepreneurship and innovation

  • CTR1 - Capacity for knowing and understanding a business organization and the science that rules its activity, capability to understand the labour rules and the relationships between planning, industrial and commercial strategies, quality and profit. Capacity for developping creativity, entrepreneurship and innovation trend.

Sustainability and social commitment

  • CTR2 - Capability to know and understand the complexity of the typical economic and social phenomena of the welfare society. Capacity for being able to analyze and assess the social and environmental impact.

Objectives

  1. Understanding the EFQM model and be able to use it in a specific business environment.
    Related competences: CDG2, CTE3, CTE4, CG5, CG9, CTR1,
  2. Understanding the relationship of the EFQM model with the sustainability in a specific business area.
    Related competences: CTR2,

Contents

  1. The EFQM model
    Introduction of the EFQM model.
  2. Sustainability
    Explanation of the basic concepts of sustainability and its relationship with the EFQM model.

Activities

Activity Evaluation act


Explanation of the EFQM model


Objectives: 1
Contents:
Theory
6h
Problems
0h
Laboratory
6.3h
Guided learning
0h
Autonomous learning
0h

Sustainability


Objectives: 2
Contents:
Theory
1h
Problems
0h
Laboratory
0h
Guided learning
0h
Autonomous learning
0h

Coursework


Objectives: 1 2
Contents:
Theory
0h
Problems
0h
Laboratory
0h
Guided learning
0h
Autonomous learning
21h

Teaching methodology

The course is practical and encourage the delivery of coursework by the students during the course.

Evaluation methodology

Delivery of a work after the course.

Bibliography

Basic:

Web links

  • As a European Foundation, we inspire organisations to achieve sustainable excellence by engaging leaders to learn, share and innovate using the EFQM Excellence Model. http://www.efqm.org/

Previous capacities

Follow the course requires no prior specific capacities, the course is self contained.

Addendum

Contents

THERE ARE NOT CHANGES IN THE CONTENTS REGARDING THE INFORMATION IN THE COURSE GUIDE.

Teaching methodology

THE COURSE IS PLANNED WITH 100% PRESENTIALITY, SO THERE ARE NOT CHANGES IN THE METHODOLOGY REGARDING THE INFORMATION IN THE COURSE GUIDE.

Evaluation methodology

THERE ARE NOT CHANGES IN THE EVALUATION METHOD REGARDING THE INFORMATION IN THE COURSE GUIDE.

Contingency plan

IF THE COURSE HAS TO BE OFFERED WITH REDUCED PRESENTIALITY OR NOT PRESENTIALLY, THERE WILL BE NOT CHANGES IN THE CONTENTS AND THE EVALUATION METHOD, BUT THE METHODOLOGY WILL BE ADAPTED TO ALLOW FOLLOWING THE COURSE REMOTELY, INCLUDING AMONG OTHERS: * USE THE WIKI AND/OR THE 'RACÓ' TO DOWNLOAD THE SLIDES, EXERCISES, PRACTICAL ASSIGNMENTS, AND OTHER DOCUMENTATION * USE VIDEO AND/OR SCREENCAST MATERIAL FOR ASYNCHRONOUS LECTURES AND PRACTICAL CLASSES * USE VIDEOCONFERENCE FOR SYNCHRONOUS LECTURES AND PRACTICAL CLASSES * USE THE 'RACÓ' FOR ASSIGNMENT SUBMISSIONS * USE MAIL AND/OR THE FORUM FOR ASYNCHRONOUS CONSULTATION * USE CHAT AND/OR VIDEOCONFERENCE FOR SYNCHRONOUS CONSULTATION