- Enrol all of the students of the FIB and the new students in the 1st and 2nd option before classes begin, including special cases.
- Respond immediately to student queries about their academic record.
- Guarantee that personal academic certificates will be provided in Catalan, Spanish or English. Moreover, when necessary, the FIB will provide these to the students on an urgent basis.
- Provide the students with access to statements of their exam results from past semesters within one month of the final exams for the current semester.
- Guarantee that all students have the technical and administrative resources necessary to write and defend their final theses.
- Answer all queries sent to webmaster@fib.upc.edu related to the website and the Racó within a maximum period of 24 hours (work days).
- Answer all queries sent to lcfib@fib.upc.edu related to the computer classrooms and the computer equipment used for teaching within a maximum period of 24 hours (work days).
- Offer advice to students on the operation of the job bank and on work placements and final theses in companies.
- Give students the opportunity to participate in seminars related to the business world.
- Ensure that students who wish to continue or finish their studies abroad receive the necessary information and specific advice for choosing a destination university in a maximum period of two working days from their request. To assist in this process, each academic year, the School will organise sessions to present the different mobility programs. There will be a minimum of two sessions. For the study of each particular case, students will receive personalised attention as necessary.
FACULTAT D'INFORMÀTICA DE BARCELONA
Charter of Services for Students
The FIB Charter of Services that we abide by demonstrates our clear desire for communication and commitment between the School and its students.
Once again, it is our pleasure to reaffirm this commitment initiated three years ago within the framework of the strategic plan, with the aim that the services we offer should be synonymous with quality and efficiency and that our students will have a channel for communications with the School for the duration of their studies.
Continuous improvement of public services does not have to be a cliché and we at the University have to demonstrate, day after day, that it is possible.
At this time resources are scarce for the public sector and for this university, as a public institution. Nonetheless, we will honour these commitments such as could be expected of a university such as ours with national and international recognition, making up for the lack of resources through the preparation, the will and the level of the personnel that work here.
This challenge requires the effort of all the personnel of the School in each and every part of our work. For this reason, I would like to thank everyone for their work and involvement in once again making this charter of services a motivation to achieve faster and better service.
Sincerely,
Maria-Ribera Sancho Samsó,
Dean
Once again, it is our pleasure to reaffirm this commitment initiated three years ago within the framework of the strategic plan, with the aim that the services we offer should be synonymous with quality and efficiency and that our students will have a channel for communications with the School for the duration of their studies.
Continuous improvement of public services does not have to be a cliché and we at the University have to demonstrate, day after day, that it is possible.
At this time resources are scarce for the public sector and for this university, as a public institution. Nonetheless, we will honour these commitments such as could be expected of a university such as ours with national and international recognition, making up for the lack of resources through the preparation, the will and the level of the personnel that work here.
This challenge requires the effort of all the personnel of the School in each and every part of our work. For this reason, I would like to thank everyone for their work and involvement in once again making this charter of services a motivation to achieve faster and better service.
Sincerely,
Maria-Ribera Sancho Samsó,
Dean
Commitments of the Charter of Services
© Barcelona school of informatics
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